Refund & Return Policy

At Pueblo Playwear LLC, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition that you received them
• Items must be in their original packaging with all tags attached
• Items must be returned within 30 days of delivery
• Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened feeding bottles, pacifiers, or teething toys
• Underwear or intimate apparel that has been opened
• Items marked as "Final Sale" or "Clearance"
• Personalized or custom-made items

How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service team at hello@puebloplaywear.com or call (575) 555-0123
• Provide your order number and the reason for return
• We will send you a return authorization number and shipping instructions
• Pack the items securely in their original packaging
• Ship the package to the address provided (return shipping costs apply)

Refund Processing

Once we receive your returned item, we will:

• Inspect the item to ensure it meets our return eligibility criteria
• Process your refund within 5-7 business days
• Issue the refund to your original payment method
• Send you an email confirmation once the refund has been processed

Note: Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Exchanges

If you need to exchange an item for a different size or color, please contact us at hello@puebloplaywear.com. We'll arrange for the exchange and cover the shipping costs if the error was on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at (575) 555-0123 or hello@puebloplaywear.com. We will:

• Arrange for a free return shipping label
• Send you a replacement item at no additional cost
• Or issue a full refund, including original shipping costs

Shipping Information

Shipping Costs:

• We offer FREE standard shipping on all orders within the United States
• Standard shipping typically takes 5-7 business days
• Expedited shipping options available at checkout

New Mexico Customers:

• Cash on Delivery (COD) is available for customers in New Mexico with 575 area code phone numbers
• Local delivery available in Santa Fe and surrounding areas
• Faster delivery times for in-state orders (2-4 business days)

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress.

Contact Us

If you have any questions about our return policy or need assistance, please don't hesitate to reach out:

Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically for any updates.

Last Updated: January 2026